This pandemic has not been easy on anyone. The U.S. Census Bureau recently found that more than one third of U.S. adults report symptoms of anxiety, depression, or both. The American Psychology Association found more than 80% of Americans find the future of the U.S. a significant source of stress. I have no doubt these feelings are shared around the globe. Hourly workers are no exception. What are employers doing about it? … read more

Though we’ve seen unemployment dip after its sharp pandemic spike, it’s still at its highest in decades. And as companies have prepared for the resulting waves of applicants, we contemplate further what should be done. … read more

Last week I had the chance to catch up with HR leaders from an array of industries as part of Alexander Mann Solutions’ Talent Acquisition video chat series, Staying Connected. One thing was very clear to me -- organizations need to be proactive and prepared for the incoming candidate waves. … read more

This year’s upheaval presents a unique opportunity for HR leaders preparing for businesses to reopen. … read more

For retailers, the fight for foot traffic and customer dollars is a game of hardball. Industry leaders understand the importance of cultivating a strategic Customer Experience (CX) to gain an edge over alternatives. Although the idea has deep roots (the adage “The customer is always right” was coined over 100 years ago), consistently achieving top-tier CX poses a real challenge. … read more