Shutting down the office for a while? Here’s a guide to using personality insights to help your workforce adjust. … read more

For retailers, the fight for foot traffic and customer dollars is a game of hardball. Industry leaders understand the importance of cultivating a strategic Customer Experience (CX) to gain an edge over alternatives. Although the idea has deep roots (the adage “The customer is always right” was coined over 100 years ago), consistently achieving top-tier CX poses a real challenge. … read more

If you’ve been keeping up with our posts over the last year, you’re aware that we’re an organization obsessed with providing an engaging assessment experience along with actionable insights to Candidates. What you might not know is that we’re as dedicated to replicating that experience and insights for the people on the other side of the process: the Hiring Managers! … read more

With chronically dire turnover statistics pointing to a need for disruption in hiring practices, New York’s Greyston Bakery has for years advocated for an approach it calls “open hiring.” The practice is based on a simple principle: take all applicants capable of the job, selected via a first-come, first-served pipeline. No attention is paid to work history or, notably, life circumstances, which may include lengthy stretches outside the paid workforce, a criminal record, or mental health challenges like substance abuse. Through this radical inclusivity, the belief is that companies will cultivate a loyal, highly motivated workforce. … read more

Anakin Skywalker’s career moves: a lesson learned for employers? As a lifelong Star Wars fan, I invite you to consider the story of young Anakin as a helpful step when building strategies for candidate experience and its carryover into employee engagement. I introduced this concept at the Leap HR Retail conference this month in Austin, TX. … read more